CAE RISE ANALYTICS
Service
Business Strategy
Category
Business Strategy
Year
2021
The product was first meant for the customer’s Head of Training to access the data of their pilots' training, but even if the data is valuable, the users didn’t actually use it due to the complexity of data and they expected us to deliver those insights since that was the previous process.
THE PROCESS
I led close to 10 user interviews with internal experts to understand the context of the data and training processes between the customer and the company and we discovered the product did not match the expectations for the customer and internal Heads of Training. Based on these insights, I facilitated co-design workshops to rethink the product and the experience.
We shifted the product focus toward internal training staff, equipping them to use the analytics tool as a collaboration platform during client reviews. This transition put people at the center of the experience and turned passive raw metrics into a shared consultative experience, driving a clear increase in communication, adoption, and active usage.